We understand how busy you are and this is why we now make our new patients forms available online, to provide you with the option of completing them at your leisure in the comfort of your own home. Simply print them out, fill in your information, and bring them in during your first visit. Thank you, and we look forward to your visit.
Financial planning for what can be a substantial purchase is important and we would like you to be well informed about the cost and payment options. We accept:
Please take a moment to fill out the appropriate online survey below. We are always looking for ways to serve you better, and your feedback will help!
Dental Insurance Billing Terms
The dollar amount that the contracting dentist has agreed to accept as payment in full from Dental Insurance Plan and the patient. This amount is shown on the notice that accompanies payment of a claim.
A common material used in fillings to repair cavities in teeth; also known as “silver fillings.” Dental amalgam is a mixture of silver, mercury and other materials.
The total dollar amount that a plan will pay for dental care incurred by an individual enrollee or family (under a family plan) in a specified benefit period, typically a calendar year.
When a dentist bills an enrollee for amounts above Dental Insurance Plan’s payment and the enrollee's coinsurance, the dentist is balance billing and violating his/her contract with Dental Insurance Plan. Dental Insurance Plan dentists agree to accept Dental Insurance Plan’s contracted fees and not to bill above that amount. Non-contracted dentists are under no obligation to limit the amount of their fees.
Basic services/basic benefits
A category of dental services in an open network dental benefits contract that usually includes restorations (fillings), oral surgery (extractions), endodontics (root canals), periodontal treatment (root planing) and sealants. (This may vary by contract.) Typically, the same coinsurance percentage applies to all services grouped as basic services.
The amounts that Dental Insurance Plan pays for dental services covered under an enrollee’s contract.
A benefit program in which an employer gives employees several benefit plans to choose from (i.e., a “menu” of benefit plans).
Compensation paid to general dentists in closed network dental benefit plans (such as a DHMO) for providing covered services to enrollees assigned to their office. Dental Insurance Plan’s capitation-based plans require enrollees to select the network dentist from whom they are to receive all or most treatment, and the enrollee is required to pay a predefined amount (“copayment”) for each procedure at the time of treatment.
A standard form that provides an itemized statement submitted by an enrollee or a dentist requesting payment of benefits for dental services provided. Dental Insurance Plan dentists always file claim forms on behalf of enrollees and accept payment directly from Dental Insurance Plan so that patients are not required to pay up front and wait for reimbursement. Claim forms are also used to request a pre-treatment estimate.
Closed network plan
A type of dental plan where enrollees must visit a pre-selected or assigned network dentist in order to receive benefits.
The enrollee’s share, expressed as a fixed percentage, of the contract allowance. For example, a benefit that is paid at 80% by the plan creates a 20% coinsurance obligation for the enrollee. Coinsurance applies after the enrollee meets a required deductible.
Contract benefit level
The percentage of the maximum contract allowance that Dental Insurance Plan pays after the deductible has been satisfied.
A dentist who has a contract with Dental Insurance Plan to participate in a Dental Insurance Plan network. The dentist agrees to accept Dental Insurance Plan’s determination of fees as payment in full for services rendered to an enrollee of a Dental Insurance Plan plan. (Also may be referred to as participating dentist, network dentist or contracting dentist.)
The fee for each single procedure that a contracted dentist has agreed to accept as payment in full for covered services provided to an enrollee.
Coordination of benefits (COB)
A process that carriers use to determine the order of payment and amount each carrier will pay when a person receives dental services that are covered by more than one benefit plan (dual coverage). COB ensures that no more than 100% of the charges for services are paid when an enrollee has coverage under two or more benefits plans — for example, a child who is covered by both parents’ plans.
A fixed dollar amount that an enrollee under certain dental plans (such as a DHMO-type plan) is required to pay at the time the service is rendered.
A dollar amount that each enrollee (or, cumulatively, a family for family coverage) must pay for certain covered services before Dental Insurance Plan begins paying benefits.
Diagnostic and preventive services
A category of dental services in an open network dental benefits contract that usually includes oral evaluations, routine cleanings, x-rays and fluoride treatments. (This may vary by contract.) Typically, the same coinsurance percentage applies to all services grouped under diagnostic and preventive services.
A program that allows enrollees to select one of two or more dental plans. (Also may be referred to as “dual option.”)
When dental treatment for an enrollee is covered by more than one dental benefits plan, such as when dental services are provided to a child who is covered by both parents’ benefit plans.
The date a dental benefits contract begins; may also be the date that benefits begin for a plan enrollee.
An enrollee who has met the eligibility requirements under a Dental Insurance Plan plan.
The circumstances or conditions that define who and when a person may qualify to enroll in a plan and/or a specific category of covered services. These circumstances or conditions may include length of employment, job status, length of time an enrollee has been covered under the plan, dependency, child and student age limits, etc.
Compensation paid to dentists based on an amount per service. A fee-for-service plan generally permits enrollees to freely select a network or non-contracted dentist to provide the service.
Freedom of choice
A plan feature that permits an enrollee to visit any licensed dentist and receive benefits for covered services.
Health maintenance organization
An entity that is authorized to issue a benefit plan in which enrollees receive all or most treatment through a pre-selected or pre-assigned dental office. The dentist receives a monthly capitation payment for each patient that selects or is assigned to that office no matter how many services that patient receives. (See “Capitation”)
Services provided in a plan either by a contracted or non-contracted dentist. In-network dentists have agreed to participate in a plan and to provide treatment according to certain administrative guidelines and to accept their contracted fees as payment in full. Different plans are served by distinct dentist networks.
The cumulative dollar amount that a plan will pay for dental care incurred by an individual enrollee or family (under a family plan) for the life of the enrollee or the plan. Lifetime maximums usually apply to specific services such as orthodontic treatment.
Limitations and exclusions
Dental plans typically do not cover every dental procedure. Each plan contains a list of conditions or circumstances that limit or exclude services from coverage. Limitations may be related to time or frequency (the number of procedures permitted during a stated period) — for example, no more than two cleanings in 12 months or one cleaning every six months. Exclusions are dental services that are not covered by the plan.
A category of dental services in an open network dental benefits contract that usually includes crowns, dentures, implants and oral surgery. (This may vary by contract.) Typically, the same coinsurance percentage applies to all services grouped under major services.
A panel of dentists that contractually agree to provide treatment according to administrative guidelines for a certain plan, including limits to the fees they will accept as payment in full.
A plan feature that allows enrollees to visit the dentists of their choice (freedom of choice). Also sometimes used to describe an enrollee’s ability to seek treatment from a specialist without first obtaining a referral from his/her primary care dentist.
A period (usually a two-week or one-month period during the year) when qualified individuals (eligible employees) can enroll in or change their choice of coverage in group benefits plans.
Open network plan
A type of dental plan where enrollees can visit any licensed dentist and can change dentists at any time without contacting the benefits carrier.
Any amount the enrollee is responsible for paying, such as coinsurance or copayments, deductibles and costs above the annual maximum.
See “Contracted dentist.”
The portion of a dentist’s fee that an enrollee must pay for covered services, including coinsurance or copayment, any remaining deductible, any amount over plan maximums and/or any services the plan does not cover.
A requirement that recommended treatment must first be approved by the plan before the treatment is rendered in order for the plan to pay benefits for those services.
Preferred provider organization (PPO) plan
A reduced fee-for-service plan that allows enrollees to visit any dentist, but encourages them to visit PPO network dentists to minimize out-of-pocket expenses. Enrollees usually pay less when visiting a PPO dentist.
A term used to describe a benefits plan in which a carrier prepays network dentists a capitated amount for each patient enrolled in (assigned to) his/her office. Enrollees receive all or most treatment through the dental office where they are enrolled and pay a predefined copayment for each procedure.
See “Diagnostic and preventive services.”
Dental Insurance Plan’s written estimate of benefits available as of a specific date, given to an enrollee or treating dentist in advance of proposed treatment. Pre-treatment estimates are subject to policy limitations and the patient’s eligibility at the time the services are rendered. (May also be referred to as a predetermination.)
An individual (commonly, an employee or member of an association) who meets the eligibility requirements for enrollment in a dental plan. Family members of a primary enrollee are called dependents.
Any licensed dentist who performs dental health services for an enrollee. This includes general dentists and dental specialists (endodontists, periodontists, orthodontists, pediatric dentists, oral surgeons and prosthodontists).
The amount that the dentist bills and is entered on a claim as the charge for a specific procedure.
A dental plan where benefits are based on a specific table or schedule of allowances or fees. The table lists the maximum amount that a plan will pay for each procedure. Enrollees are responsible for paying any difference between the amount the plan pays and the amount the dentist charges for the service. For non-contracted dentists, there is no limit to the amount the dentist may charge.
The amount commonly charged for a particular service by a dentist.
A stated period of time that a person must be enrolled in a plan before being eligible for benefits or for a specific category of benefits.
Hours of Service
Monday – Friday: 8.00am – 6.00pm
Saturday: 8.30am – 1.00pm